In this episode Jeremy is joined by Kirsty Collin, Global Head of CRM at Gleeds, to talk all things customer voice. We work through what customer relationship management is (and isn't), what utopia looks like, where most firms find themselves in it and where to start to make improvements.

In this episode Jeremy talks through the rebrand of Growth Ignition with creative, web design and SEO expert Krishna Solanki of KSD. They talk through the need for change, the creative journey and some of the geeky detail on why SEO is so key to supporting the sales funnel.

In this first episode in our new format, Jeremy is joined by Ceri Mescall to talk about Career longevity in proposals - covering how many people leave a career in proposals because of a pull to something else versus how many leave because of a push away from challenges that are endemic in our discipline, and what we should do about it.